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However, one study suggested that online symptom checkers tend to be over-cautious, which could lead to an increase in unnecessary appointments, rather than a reduction. Another piece of research from the United States found that doctors are twice as likely to make a correct diagnosis as online symptom checkers.
While these self diagnosis tools can certainly be useful for determining whether a trip to hospital is necessary, they can’t match the expertise of an experienced health professional.
Most doctors agree that online symptom checkers are can encourage people with life-threatening symptoms to seek urgent attention, potentially saving lives. They’re also useful for reassuring patients who may have sought urgent care when they didn’t need to.
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